As the global supply chain is evolving, there has been an increased need for a holistic focus on end-to-end digitisation and service integration in the industry, the report mentioned
A total of 84 per cent of micro, small and medium enterprises (MSMEs) believe that digitisation will lead to better cross-border logistics management, as per a report by Freightwalla, a digital freight forwarding platform.
The report titled ‘MSME Digital India Shipping 2022’ highlighted that about 56 per cent of respondents preferred human intervention along with digitisation to resolve grievances.
As the global supply chain is evolving, there has been an increased need for a holistic focus on end-to-end digitisation and service integration in the industry, the report mentioned.
The findings of the report and the recent National Logistics Policy both showcased the importance of digitisation for the efficient cross-border movement of goods.
The Indian shipping industry has experienced tremendous volatility over the past couple of years, adversely influencing international trade by causing multiple problems, such as equipment shortages, shipment delays, and inefficient dealing with cargo movements.
To overcome these problems, approximately 59 per cent of respondents said that digitisation is integral to addressing the challenges in the industry.
Interestingly, as per the report, while complete digitisation in the supply chain and logistics industry was preferred by the majority of participants, in contrast, about 57 per cent also stated that along with the digitised interface, they would also prefer some human intervention in grievance redressal.
According to the survey findings, over 70 per cent of MSMEs intend to ship goods using digital freight forwarding compared to 30 per cent who prefer traditional counterparts.
Sanjay Bhatia, Cofounder and CEO, Freightwalla said, “Logistical industry in India has always been traditionally driven. However, the ushering of the digitisation wave and the introduction of technology in this sector globally disrupted the industry.”