In his new role, Amitt Sharma will be responsible for creating an enablement layer within the team to scale best customer service practices and hygiene that fuel growth and retention initiatives
E-commerce enabler, Gokwik, has announced the appointment of Amitt Sharma as its CCO (Chief Customer Officer).
In his new role, Amitt would be working closely with the rest of the verticals and the leadership team in driving GoKwik’s vision to maximise the value delivery to its clients as a part of the company’s growth strategy. He would be responsible for creating an enablement layer within the team to scale best CS practices and hygiene to fuel growth and retention initiatives.
With over 12 years of experience in customer success and delivery, Sharma joins Gokwik from MoEngage, a leading customer engagement platform where he led customer success, implementation and onboarding while fine-tuning the overall expansion strategy for South East Asia and ANZ during his stint. In his previous roles, Sharma has also worked as customer success and delivery lead with Observe.AI in San Francisco and Bengaluru, where he helped the company grow from seed to a USD 88 million Series B stage.
On the appointment, Chirag Taneja, Co-founder of GoKwik, stated, “As we expand our business into newer segments and geographies, it becomes critical to constantly bring the best practices in improving and modernizing GoKwik’s customer care approach and leadership. We believe that with Amitt coming on board, we would build a world-class organization focussed on the ethos of customer centricity and uplift e-commerce conversion rates at a rapid scale.”
With a focus on the execution of product-led growth, GoKwik looks to replicate its India success stories in markets such as EMEA, APAC, and Americas.
Commenting on his appointment and role at GoKwik, Sharma said, “As someone passionate about customer delight, GoKwik’s merchant-first philosophy is quite appealing to me. The vision of this company to create products that cater to the biggest problems e-commerce brands face today is commendable. I am excited to contribute to this rapidly growing company and its rapidly increasing diverse set of customer base. Hoping to take the combination of best-in-class products backed by round-the-clock customer care higher with team GoKwik.”